Commercial Contracts
SLA & KPI Reporting
Transparent KPIs and SLA tracking, reviewed every month.
Overview
We treat cleaning as a measurable service.
We treat cleaning as a measurable service. Every contract has documented SLAs, monthly KPI reports and an audit programme that scores your site against the standard.
Measured, not assumed
What gets measured gets done. Every site is audited monthly with a documented score, shared with your facilities team.
Reports your finance team will read
Clean, concise monthly packs covering KPIs, attendance, audit scores, complaints and consumable spend.
Our work
Premium results, every visit
FAQ
Frequently asked questions
What SLAs are typical?+
Audit-score thresholds, complaint response times, mobilisation timelines — tailored per contract.
Can we add custom KPIs?+
Yes — KPI design is part of mobilisation.
Do you share raw audit data?+
Yes — full audit detail per site available on request.
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Ready for the Sparkles & Glitz standard?
Free, no-obligation quote — usually returned within a few working hours.